Logistics process monitoring and enhanced security for fast growing Dutch retailer
27 Sep 2016
Challenges
Controlled growth through process monitoring
Recruited as a director, entrepreneur Hans Deurssen has led the massive growth of Bax-shop over the last six years. He is also the creator of the plan to monitor the entire Goes operation using surveillance cameras. When a company that has grown as fast as Bax-shop there is a potential for many things to go wrong. Items can get lost or customers receive something other than what they ordered. Deurssen wanted a solution to resolve these issues in order to avoid wrongly accusing a good customer for fraud or simply giving them the benefit of the doubt, so Bax-shop needed an audit trail to ascertain if a complaint was justified.
The implementation of a video surveillance system would enhance
both the security of staff and products, while providing a process
monitoring and regulation solution. Given the scale of the
company this would be a huge challenge, so Bax-shop turned
to IDIS Benelux and systems integration partner Gerrit de Jonge
Technology to suggest a proven and suitable solution.
Solutions
High definition surveillance
for continuous business process monitoring
Due to the large area that required monitoring, the need to
distinguish fine detail and the low lighting conditions in the logistics
centre and store, after evaluation Bax-shop choose the best solution
available; full-HD, high performance and quality cameras from IDIS.
Phase one of the project focussed the use of IDIS cameras to
monitor products in order to prove they provided the level of
detail, high quality and simple operation Bax-shop were looking
for. The next phase expanded the IDIS solution into a far more
comprehensive operation that now includes a range of 172 full-HD
dome cameras installed and connected to the Bax-shop network,
encompassing six servers and multiple workstations running on
10GB Ethernet.
Operated through the enterprise-level video management system,
IDIS Solution Suite, provides centralised management and
administration platform for all users, while the IDIS Solution
Suite monitoring module provides full system status including
all connected components. The dedicated servers each support
a 64 channel capacity to record all cameras continuously and
bandwidth management technology ensures the footage can be
viewed live, remotely, retrieved by multiple users in full-HD and the
IDIS Solution Suite backup module secures footage enabling long
term archiving and an audit trail of events. The IDIS solution also
guarantees the scalability to expand the system up 4096 cameras,
effectively future proofing Bax-shop’s investment.
Results
Enhanced safety and security and
complete logistics audit trail
The main purpose of the IDIS solution is to monitor, regulate
logistics and provide a full audit trail of customers’ products
from point of order until they leave the logistic centre allowing
staff to quickly and easily clarify any mistakes.
In addition, it has also significantly improved security and
staff safety. The large range of products that Bax-shop sell are
susceptible to theft and the cameras in the shop are proving to
be an excellent tool for loss prevention and internal shrinkage.
Outdoor night vision cameras also alert the security team to any
unwanted nocturnal visits to the warehouse further increasing
security and improving loss prevention.
Logistics process monitoring and enhanced security for fast growing Dutch retailer
IDIS Europe Limited
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