TV18 broadcbasting group trusts Matrix ETERNITY IP -PBX to efficiently manage high call traffic.

19 May 2017

TV18 is a television broadcasting group offering media services and operates various channels for Indian viewers. The customer was looking for a reliable and robust Communication backbone to seamlessly handle its high call traffic.The broadcaster opted for Matrix ETERNITY ME IP-PBX, a specialized IP-PBX designed for enterprises.

Customer’s major challenge was to have 24x7 uninterrupted communications even during the downtime of existing telecom infrastructure. They required a reliable Communication System to process their large number of calls.

Challenges

The existing client setup included a phone system that lacked them round-the-clock connectivity. As a result of which customer lost 15000 to 20000 calls a day. Customer’s business model is based on tele-calling, they could not afford such call losses. On analyzing the complete scenario, the client was skeptical about the solution that can integrate with their existing infrastructure and provide them connectivity even during downtime.
Solution

Matrix along with its Delhi based channel partner-Corporate Tele Systems Pvt. Ltd. offered ETERNITY ME that integrated with their existing Phone System. ETERNITY ME is a compact platform with convenient features and flexible functionalities, eliminating the need of large power stations and multiple cabinets.