19 May 2017
The End-user is leading brand of building material and is involved in manufacturing and marketing of Ordinary Portland Cement, Portland Blast Furnace Slag Cement, Portland Pozzalana Cement and Ready Mix Concrete (RMC).
The end-user has one of the Composite plants in South Gujarat, India for which they sought integrated communication solution for the continuous and seamless connectivity between production plant, administration office and residential colony – all having different communication requirements.
The Challenge
The requirement is to connect users, with different communication requirements at production plant, administration office and residential colony, dispersed over an area of 2 kms.
The production plant running 24X7 required a communication system to support continuous production activities with minimum downtime. The widespread company facility also asked for seamless connectivity among plant users, administration office users and residential colony users. The company is an early adopter of new technologies and aspired for the latest technology for their communication system without compromising with existing dialing habits or already established telecom infrastructure. To reduce the maintenance downtime and optimization of resources, a centralized system with remote configuration capabilities was highly desirable. The individual call privileges to all users are required to be assigned by administrator to enure the secure telephony system.
The expert technical team of the customer selected Matrix solution after comprehesive comparison of the feature sets, costs, flexibility and scalability of the system with other MNC competitors as SIEMENS (HiPath 4000) and NEC. Lower TCO, higher ROI through enterprise grade feature set and prompt service support from locat channel partner made Matrix the clear winner over the competition.
For more than 1000 users, allocating extension numbers which are easy to remember has been a problem for system engineers and many communication systems don't offer the flexibility of allocating extension numbers of more than 3 digits. Matrix system, equipped with the Flexible Numbering feature supporting extension numbers up to 6 digits, resolved the problem of allocating flexible extension numbers to users as per their convenience.
The Results
Increased call handling efficiency, improved voice communication between production plant, office and residential colony with the flexibility and scalability to meet future requirement – these are few benefits to list, the leading cement brand incurred from Matrix Solution. In addition, the customer now enjoys cost effective external communication through advanced call handling and management features and optimum utilization of their telecom infrastructure and real estate.
System Engineers are happy with their increased efficiency and reduced commuting across the large area due to easy and remote configuration capability of Matrix System – thus the cement giant achieved optimization of their investment and technical resources to perform better and operate more effectively by investing in Matrix System.
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