The Cement Giant trusted on Matrix for their Concrete Communication Backbone

19 May 2017

The End-user is leading brand of  building  material  and  is involved in manufacturing and marketing of Ordinary Portland Cement,  Portland  Blast  Furnace  Slag  Cement,  Portland Pozzalana Cement and Ready Mix Concrete (RMC).

The end-user has one of the Composite plants in South Gujarat, India for which they sought integrated communication solution for  the  continuous  and  seamless  connectivity  between production plant, administration office and residential colony – all having different communication requirements.

The Challenge
The  requirement  is  to  connect  users,  with different communication requirements at production  plant,  administration  office  and residential colony, dispersed over an area of 2 kms.

The production plant running 24X7 required a communication system to support continuous production activities with minimum downtime. The widespread company facility also asked for seamless connectivity among plant users, administration office  users and  residential colony users. The company is an early adopter of new technologies and  aspired for  the latest technology for  their communication  system without  compromising  with  existing  dialing habits or already established telecom infrastructure.  To  reduce  the  maintenance downtime  and  optimization  of  resources,  a centralized system with remote configuration capabilities was highly desirable. The individual  call privileges  to  all  users  are required  to  be  assigned  by administrator  to enure the secure telephony system.

The  expert  technical  team  of  the  customer selected  Matrix  solution  after  comprehesive comparison of the feature sets, costs, flexibility and scalability of the system with other MNC competitors  as  SIEMENS (HiPath 4000)  and NEC. Lower TCO, higher ROI through enterprise  grade  feature  set  and  prompt service  support  from  locat  channel  partner made  Matrix  the  clear winner  over  the competition.
For more than 1000 users, allocating extension numbers which  are easy  to  remember has been a problem for system engineers and many communication systems don't offer the flexibility of  allocating extension  numbers of more than 3 digits. Matrix system, equipped with the Flexible Numbering feature supporting extension numbers up to 6 digits, resolved the problem of allocating flexible extension numbers to users as per their convenience.

 The Results
Increased call  handling efficiency,  improved voice communication  between production plant,  office and residential  colony with  the flexibility and  scalability to meet future requirement – these are few benefits to list, the leading cement  brand incurred  from  Matrix Solution.  In addition,  the customer  now enjoys cost effective external communication through advanced call handling and management features and optimum utilization of their telecom infrastructure and real estate.
System Engineers are  happy with their increased efficiency and reduced commuting across the large area due to easy and remote configuration capability  of  Matrix  System  – thus the cement giant achieved optimization of their investment  and technical resources  to perform better and operate more effectively by investing in Matrix System.

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