Samsung Techwin Announce Introduction Of Advanced Replacement Service
18 Jan 2014
The Introduction Of An Advanced Replacement Service Underscores Commitment To Provide Customers With Highest Possible Levels Of Post Sales Support
“Our video surveillance products have proven to be highly reliable but we know that when there is a problem how frustrating it can be for installers and users to have to wait until a faulty product has been assessed before a replacement is supplied,” said Jason Rou, European Service Manager for Samsung Techwin Europe Ltd. “Our new Advanced Replacement service provides installers with the assurance that they can repair a video surveillance system at the earliest opportunity and without waiting for a product reported as faulty to arrive and be processed at one of our service centres.”
If a product develops a fault during the first year of its three year warranty, a replacement will now be dispatched to a specified address within 48 hours of the request. This new service covers all of the company’s analogue and IP network based products with the exception of accessories, keyboard controllers and monitors.
Installers who have qualified to be part of Samsung Techwin’s Smart Partners programme can take advantage of the Advanced Replacement service for up to two years of a product’s three year warranty.
“We are determined to help professional security installers win new business as well as retain existing customers. In itself, this extension to our warranty terms is significant, but it also complements a whole raft of added value services that we offer including free system design, technical support and training,” said Jason. “With the help of our distribution network, we have been listening to what is important to our customers and this has resulted for example in the recent introduction of our WiseNetIII 2MP Full HD network camera range which incorporates what users and installers felt were the key ‘must haves’ in order for Samsung Techwin high definition IP network cameras to be the preferred choice. We fully appreciate however that having the best products is not enough and that we must also offer a range of services supported by the best dedicated technical support team operating in our industry.”
Details of the Samsung Techwin’s Warranty policy and the procedures for returning faulty units can be seen at: http://www.samsungsecurity.co.uk/en/support/warranty%20and%20service.aspx
Samsung Techwin Announce Introduction Of Advanced Replacement Service
Hanwha Techwin Europe Ltd
Website
Email Us
T: 01932 578100
Heriot House
Heriot Road
KT16 9DT
Chertsey, Surrey
United Kingdom
Product News
Hanwha Techwin introduce Wisenet Biometrics & Retail Solutions
Hanwha Techwin and analytic specialists A.I Tech, have jointly engineered biometrics and retail solutions to enable small retail chains, as well as small outlets such as convenience stores, newsagents and petrol stations, to gain a greater understanding of the type and numbers of people who visit their stores.
Product News
Hanwha Techwin Introduce New Wisenet VGA Thermal Cameras
The Wisenet range now offers even greater flexibility and choice with the introduction of new VGA resolution thermal cameras.
Product News
Hanwha Techwin Wisenet Wins iF Design Awards
Winning awards for two consecutive years, Hanwha Techwin has demonstrated its global design competitiveness
Product News
Hanwha Techwin Europe Announces Pan-European Marketing & Training Alliance With ADI Global Distribution
A joint initiative to promote benefits of Wisenet video surveillance solutions
Product News
Introducing Wisenet Retail Intelligence Solutions
The long standing technology partnership between Hanwha Techwin and Facit Data Systems has resulted in selected Wisenet cameras being able to take full advantage of Facit’s powerful Calculus server based intelligent retail video analytics software, to deliver a new generation of Retail Intelligence solutions.
Product News
Hanwha Techwin announces 2018 business plan with 5 core values
Product News
Hanwha Techwin and TDSi technology partnership enhances the value of access control and video surveillance solutions
Video surveillance specialists Hanwha Techwin and access control experts TDSi, have successfully integrated Wisenet SSM video management software (VMS) with the EXgarde® PRO Access Management PC software application.
Product News
Kocaeli Metropolitan Municipality
Over 1,800 video surveillance cameras supplied by Hanwha Techwin have been installed to help protect local authority and government buildings located throughout the Kocaeli Metropolitan Municipality in Turkey.
Product News
Hanwha Techwin Awarded Cyber Essentials Certification
Hanwha Techwin Europe has been certified as compliant with the UK Government backed Cyber Essentials scheme.
Product News
Hanwha Techwin Wisenet X cameras integrated with leading VMS
Hanwha Techwin has announced it has successfully accelerated its programme to integrate Wisenet X cameras with leading VMS solutions such as Genetec Security Center 5.6 and Milestone XProtect®.
Product News
WE MOVE with trust
Hanwha Techwin announces its position in the market at IFSEC International 2017
Product News
Hanwha Techwin Video Surveillance Solutions Integrated with SureView Immix®
Hanwha Techwin’s entire range of cameras and recording devices have been successfully integrated with SureView’s Immix® CS central station software platform.
Other News
Hanwha Techwin Expand European Sales Team
Hanwha Techwin has announced a significant number of new additions to its Pan-European sales teams
Product News
Hanwha Techwin building a new $100m subsidiary in Vietnam
Product News
Hanwha Techwin Expand UK Sales Team
Hanwha Techwin has announced two new additions to its UK sales teams.
Other News
Hanwha Techwin’s security business group establishes global partnership with AI leader, NVIDIA
Pursuing stronger security solutions through future technologies and artificial intelligence
Product News
Hanwha Techwin announces dates for UK ‘WE MOVE’ roadshows
“We are Hanwha Techwin, and we move together.”
Security professionals will have the opportunity to see demonstrations of the very latest video surveillance technology at a series of Hanwha Techwin UK roadshows
Product News
Hanwha Techwin announce enhanced warranty program at Wisenet conference
Over 200 delegates who attended the Hanwha Techwin Wisenet conference held in Barcelona on the 14th March, 2017 heard Managing Director Bob (H.Y.) Hwang Ph.D. announce the introduction of enhanced warranty support for Hanwha Techwin STEP Partners.
Product News
Hanwha Techwin Open New Showroom
Hanwha Techwin recently held an open day at its new European headquarters in Chertsey to officially mark the opening of its Wisenet showroom
Other News
ADI Global Distribution and Hanwha Techwin form strategic alliance
ADI Global Distribution and Hanwha Techwin have formed a strategic alliance that will see the two companies work together closely to support installers and system integrators throughout Europe.
Product News
New Samsung Wisenet P series Panoramic 180° Camera with unique H.265 & WiseStream compression
Hanwha Techwin has further broadened its Samsung Wisenet P series with the introduction of a 7.3 megapixel 180° panoramic camera.
Product News
Hanwha Techwin makes the grade at Wolverhampton luxury serviced offices
A landmark Grade II listed building in Wolverhampton, which has been converted into luxury serviced offices, is being protected with the help of a Samsung Wisenet video surveillance system from Hanwha Techwin.
Product News
Hanwha Techwin forges global partnership with ImmerVision
Hanwha Techwin, (formerly Samsung Techwin), the video surveillance leader with pioneering optical design, manufacturing and image-processing technologies, signed a global technology partnership agreement on August 30th with ImmerVision, the inventor of the 360-degree panomorph lens and worldwide expert in immersive optical technology.
Product News
Samsung Wisenet cameras go mobile on Hull Trains
Passengers on Hull Trains will now be able to feel even safer following the decision to install video monitoring systems on the train operators’ locomotives and carriages.
Other News
Hanwha Techwin Europe invests in customer service
Hanwha Techwin Europe has announced an expansion of its Customer Satisfaction Team.
In addition to investing in technicians based locally in countries across Europe, the company has also recruited a team of multilingual technicians and logistics experts who have been highly trained to provide advice on all products within the Hanwha Techwin wide range of video surveillance solutions.
Product News
Introducing smart security manager (SSM) enterprise
SSM Enterprise is a one-stop, total video management software platform that maximises the efficiency of Wisenet IP network cameras, recording devices and servers, whilst facilitating integration with third party systems such as intruder alarms and Access Control. Its modular architecture empowers operators to configure, manage and monitor large numbers of cameras and equipped with a powerful search engine, it offers a wide range of options to assist operators to quickly and easily retrieve evidential data.
Other News
Hanwha Techwin Europe recruits Retail sector expert
Barry Clayton has been appointed by Hanwha Techwin Europe to drive the development of its retail sector business.
Product News
Edwardian Hotels London
Three years after negotiating a single source supply relationship which resulted in all of its luxury hotels being equipped with Samsung branded video surveillance solutions, Edwardian Hotels London has confirmed that it intends to continue to entrust Hanwha Techwin Europe to fulfil all its requirements for IP network cameras and video recording devices.
Other News
Hanwha Techwin Europe recruits video management expert to champion its new VMS ‘Smart Security Manager Enterprise’
Christopher Whitting has been appointed by Hanwha Techwin Europe as Business Development Manager for its Smart Security Manager (SSM) Enterprise software platform.
Product News
Out-of-Box Wisenet People Counting and Heatmap Cameras
The technology partnership established between Hanwha Techwin Europe and Facit has led to the launch of new Wisenet Heatmap and People Counting cameras. Each camera is supplied with a pre-loaded Facit Application that can be put to work straight out of the box.
Product News
New Wisenet Q cameras feature H.265 compression and unique WiseStream bandwidth efficiency technology
The 24 camera models in the new Wisenet Q series are packed with innovative features such as H.265 compression and WiseStream, a complementary compression technology which dynamically controls encoding, balancing quality and compression according to movement in the image.
Other News
A Bright and Secure Future : Re-invest, Re-invent, Re-ignite
Hanwha Techwin has announced that the theme for its stand at IFSEC International 2016 is ‘A Bright and Secure Future’.
Case Study
Hanwha Techwin Europe on track for success at London Midland Stations
Train operating company, London Midland, has invested in the latest generation of IP network video surveillance technology in order to maintain a safe environment for passengers and staff at fourteen of its stations.
Product News
Hanwha Techwin Europe provides a customised solution for Ryman Stationery
The recent installation of tailor made video surveillance systems at 51 Ryman Stationery stores perfectly illustrates how Open Platform technology can elevate video surveillance from just being a security system, to a smart solution that can deliver so much more.
List your business for free
Create a business listing on the UK's leading security and fire directory
Get the IFSEC Global newsletter
The latest security and fire news, trends and insights
