MATRIX provides reliable communication backbone to INDIA INFOLINE (IIFL). simplifies call management. reduces telecom cost.

19 May 2017

A leading group of BFSI industry having a large retail focused model, servicing over 2 million customers, including several lacs of customers for mutual funds, insurance and consumer credit required a communication solution to support its simultaneous calling and heavy call traffic.

Introduction
India Infoline is a renowned name in BFSI industry operating through large retail model, serving more than 2 million customers. In order to provide unique customer experience and sell financial services such as mutual funds, insurance and credits, India Infoline required a robust and reliable communication system to support high volume call traffic.

Challenges
Mishandling communication can cost a financial service company to misunderstand its client’s needs and harm the Customer Relationship.Having large number of customers across varied locations and heavy call traffic, the company required a Communication System that can support such heavy call flow and simultaneous calling for each of their employee, thus reducing communication delay.

Solution
Matrix along with its Delhi-based channel partner - Corporate Tele Systems offered ETERNITY LE as a Communication Solution with PRI trunk support to IIFL ’s new four floored office accommodating 600+employees.ETERNITY LE is a compact, single rack solution supporting up to 1,500 ports and offers cutting-edge functionality eliminating the need for large power stations and multiple cabinets.

Simultaneous Calling for each employee in the office
With the requirement of 50+ PRI trunk support, customer opted for ETERNITY LE for each floor of their office for simultaneous outbound calling.

Supports Future Scalability Plans
ETERNITY LE perfectly sufficed their present user requirement and still kept them open for future scalability plans, be it on trunk or user end.

Results