MATRIX provides reliable communication backbone to INDIA INFOLINE (IIFL). simplifies call management. reduces telecom cost.
19 May 2017
A leading group of BFSI industry having a large retail focused model, servicing over 2 million customers, including several lacs of customers for mutual funds, insurance and consumer credit required a communication solution to support its simultaneous calling and heavy call traffic.
Introduction
India Infoline is a renowned name in BFSI industry operating through large retail model, serving more than 2 million customers. In
order to provide unique customer experience and sell financial services such as mutual funds, insurance and credits, India Infoline required a robust and reliable communication system to support high volume call traffic.
Challenges
Mishandling communication can cost a financial service company to misunderstand its client’s needs and harm the Customer Relationship.Having large number of customers across varied locations and heavy call traffic, the company required a Communication System that can support such heavy call flow and simultaneous calling for each of their employee, thus reducing communication delay.
Solution
Matrix along with its Delhi-based channel partner - Corporate Tele Systems offered ETERNITY LE as a Communication Solution with PRI trunk support to IIFL ’s new four floored office accommodating 600+employees.ETERNITY LE is a compact, single rack solution supporting up to 1,500 ports and offers cutting-edge functionality eliminating the need for large power stations and multiple cabinets.
Simultaneous Calling for each employee in the office
With the requirement of 50+ PRI trunk support, customer opted for ETERNITY LE for each floor of their office for simultaneous outbound calling.
Supports Future Scalability Plans
ETERNITY LE perfectly sufficed their present user requirement and still kept them open for future scalability plans, be it on trunk or user end.
Results
View PDF
MATRIX COMSEC PVT LTD
Website
T: +91 265 2630 555
394-GIDC
Makarpura
390 010
Vadodara, Gujarat
India
Product News
Italy based luxury hotel known for its high standard of services, trusts Matrix Hotel Integrated Telephony Solution for its communication needs
Aqualux hotel is located in the elegant town of Bardolino, with 113 rooms and suites, 8 swimming pools, Spa and fitness center. Aqualux distinguishes itself as the most aesthetically appealing hotel offering all luxury and modern facilities.
...
Product News
Reserve Bank of India maintains a healthy economy, enhances productivity with the communication backbone provided by Matrix
Bharatiya Reserve Bank Note Mudran Private Limited (BRBNMPL) is one of the subsidiaries and prints currency notes for Reserve Bank of India. BRBNPL was established by RBI for production of bank notes in India to bridge the gap between the supply and de...
Product News
Apollo Hospitals opted for Matrix to Drive Communication between its Two Branch Locations over IP . Reduces Communication Cost by 45%.
Apollo Hospitals a forerunner of integrated healthcare in Asia, as well as globally has forged a legacy of excellence in Indian healthcare. Its presence encompasses over 10,000 beds over 51 hospitals, more than 1500 pharmacies and over 100 diagnostic c...
Product News
Matrix offers a robust, flexible and efficient communication solution to Glenmark Pharma
Glenmark Pharmaceuticals is a research-driven company with presence over 80 countries. The company aims to emerge as a leading integrated research– based global pharmaceutical company. The company has a significant presence in branded generics markets ...
Product News
Matrix IP based building Intercom solution reduces 40% cabling cost for a Kolkata based real estate group
Binayak group is a leading Real Estate Corporate House providing a wide range of residential and commercial projects from the leading developers. For an upcoming residential project where Binayak had to connect multiple towers, they wanted an IP b...
Product News
The Cement Giant trusted on Matrix for their Concrete Communication Backbone
The End-user is leading brand of building material and is involved in manufacturing and marketing of Ordinary Portland Cement, Portland Blast Furnace Slag Cement, Portland Pozzalana Cement and...
Product News
TV18 broadcbasting group trusts Matrix ETERNITY IP -PBX to efficiently manage high call traffic.
TV18 is a television broadcasting group offering media services and operates various channels for Indian viewers. The customer was looking for a reliable and robust Communication backbone to seamlessly handle its high call traffic.The broadcaster opted...
Product News
OTPCL powers the State with Matrix IP-PBX Platform, integrated three units for seamless connectivity
ONGC Tripura Power Company Ltd. (OTPCL)
is an Energy Utility Plant owned by Oil and Natural Gas Corporation (ONGC). They
built the plant with an aim of propelling the economic development of North Eastern
regions.
The company w...
Product News
Matrix helped InfodriveIndia optimize business opportunities with cutting-edge Telecom solutions
InfodriveIndia collects 20 million import and export transactions from Indian ports every month. Customized reports are sent to companies helping them monitor their operations.
To spread word about their business, the company needed to send bu...
Product News
Domino's Promise of Delivering Pizzas within 30 Minutes, Backed by a Strong Support of Matrix IP Telephony Solution. Reduces Communication Cost by 70%.
List your business for free
Create a business listing on the UK's leading security and fire directory
Get the IFSEC Global newsletter
The latest security and fire news, trends and insights
