19 May 2017
A leading group of BFSI industry having a large retail focused model, servicing over 2 million customers, including several lacs of customers for mutual funds, insurance and consumer credit required a communication solution to support its simultaneous calling and heavy call traffic.
Introduction
India Infoline is a renowned name in BFSI industry operating through large retail model, serving more than 2 million customers. In
order to provide unique customer experience and sell financial services such as mutual funds, insurance and credits, India Infoline required a robust and reliable communication system to support high volume call traffic.
Challenges
Mishandling communication can cost a financial service company to misunderstand its client’s needs and harm the Customer Relationship.Having large number of customers across varied locations and heavy call traffic, the company required a Communication System that can support such heavy call flow and simultaneous calling for each of their employee, thus reducing communication delay.
Solution
Matrix along with its Delhi-based channel partner - Corporate Tele Systems offered ETERNITY LE as a Communication Solution with PRI trunk support to IIFL ’s new four floored office accommodating 600+employees.ETERNITY LE is a compact, single rack solution supporting up to 1,500 ports and offers cutting-edge functionality eliminating the need for large power stations and multiple cabinets.
Simultaneous Calling for each employee in the office
With the requirement of 50+ PRI trunk support, customer opted for ETERNITY LE for each floor of their office for simultaneous outbound calling.
Supports Future Scalability Plans
ETERNITY LE perfectly sufficed their present user requirement and still kept them open for future scalability plans, be it on trunk or user end.
Results
MATRIX COMSEC PVT LTD
Website
T: +91 265 2630 555
394-GIDC
Makarpura
390 010
Vadodara, Gujarat
India
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To spread word about their business, the company needed to send bulk text messages. In the new arena of IP telephony, the company wanted a cost-effective solution to connect their in-office workers with the field employees.
ONGC Tripura Power Company Ltd. (OTPCL)
is an Energy Utility Plant owned by Oil and Natural Gas Corporation (ONGC). They
built the plant with an aim of propelling the economic development of North Eastern
regions.
The company was looking for a
communication solution that connected the internal employees and empowered them
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TV18 is a television broadcasting group offering media services and operates various channels for Indian viewers. The customer was looking for a reliable and robust Communication backbone to seamlessly handle its high call traffic.The broadcaster opted for Matrix ETERNITY ME IP-PBX, a specialized IP-PBX designed for enterprises.
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Bharatiya Reserve Bank Note Mudran Private Limited (BRBNMPL) is one of the subsidiaries and prints currency notes for Reserve Bank of India. BRBNPL was established by RBI for production of bank notes in India to bridge the gap between the supply and demand for bank notes in the country. BRBNMPL required a cost-effective communication system for expansion to cater its day-to-day communication needs.
Aqualux hotel is located in the elegant town of Bardolino, with 113 rooms and suites, 8 swimming pools, Spa and fitness center. Aqualux distinguishes itself as the most aesthetically appealing hotel offering all luxury and modern facilities.
Aqualux hotels utilized Matrix IP Phone Systems as hotel communication backbone. Aqualux enhanced guest experience with improved services and quality communications, leveraging the built-in hospitality features of Matrix systems.
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