Matrix offers a robust, flexible and efficient communication solution to Glenmark Pharma

19 May 2017

Glenmark Pharmaceuticals is a research-driven company with presence over 80 countries. The company aims to emerge as a leading integrated research– based global pharmaceutical company. The company has a significant presence in branded generics markets across emerging economies including India. Their major requirement was a scalable and flexible Phone System to accommodate all their employees under single system.

Challenges
The company is on expansion stage and is investing in manpower resources. Hence, they were considering advancement of their resources including the communication infrastructure. Their existing EPABX systems did not offered flexibility to expand and accommodate their growing requirement. They were using two separate systems for a single office. Users were registered separately in these two systems. They were unable to increase their user capacity and were also facing problem in maintenance of two separate systems. The company was looking for a solution that registers all their users in a single communication system and offer latest features and expandability.
Solution:
Matrix along with its Mumbai based channel partner – Qualtel Automations offered Matrix ETERNITY LE IP-PBX as a solution. ETERNITY LE is a compact, single rack solution supporting up to 1500 ports and offers cutting-edge functionalities eliminating the need of large power stations and multiple cabinets. The solution offered by Matrix also included Matrix Digital Phones (EON48S), ISDN PRI and VOIP connectivity.
SINGLE BOX SOLUTION WITH SCALABILITY UP TO 1,500PORTS
ETERNITY LE perfectly sufficed their increased user requirement and eliminated the usage of two separate systems for their Mumbai office. It also delivered value-added features like
Redundancy, Hot-Swap, 45-Party Conference, Computer Telephony Integration, Mobile Extensions, etc.


REDUCED MAINTENANCE
Glenmark was relieved from the hassle of maintaining two separate phone systems for single office. Now, they have single system – ETERNITY LE accommodating their entire requirement further eliminated the maintenance cost.G

SATISFYING AFTER SALES SUPPORT

Matrix is well known for its after sales support. Glenmark was more than delighted with the promptness and efficiency of the support delivered by engineers of Matrix’s local partner – Qualtel Automations. They provided excellent support from the time of installation till the system was live and working smoothly.

Results

• Unification of Users under Single Phone System

• Support to Organization's Future Scalability Plans

• Reduced Maintenance Cost

 Customer’s system engineers were satisfied with the easy and remote configuration capability of Matrix System. Matrix ETERNITY LE easily supported the additional communication requirement due to increase in the man power resource. Further, it reduced the maintenance hassles.
Now, Glenmark is driving its communication over an efficient and robust infrastructure and gaining on cost saving and productivity.

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