Matrix helped InfodriveIndia optimize business opportunities with cutting-edge Telecom solutions

19 May 2017

InfodriveIndia collects 20 million import and export transactions from Indian ports every month. Customized reports are sent to companies helping them monitor their operations.

To spread word about their business, the company needed to send bulk text messages. In the new arena of IP telephony, the company wanted a cost-effective solution to connect their in-office workers with the field employees. 

Challenges:

Due to current TRAI regulations, there is a limit of sending 100 messages from any SIM. The working pattern of the company meant many employees would be out in the field and hence couldn’t be a part of internal communication. The company kept on pilling up the telephony cost due to continuous calling from Analog networks to GSM network.

Solution:

Matrix, along with its channel partner Corporate Telesystems Pvt. Ltd., offered a solution that catered to the needs of InfodriveIndia. Matrix offered ETERNITY GE12S – scalable GSM/3G to VOIP Gateway with SMS Gateway and SMS Server license enabled. ETERNITY GE12S is a Gateway scalable up to 40 GSM channels. ETERNITY GE12S offers call routing through GSM network, saving the telephony costs.

Furthermore, Mobile App SPARSH M2S was offered to connect mobile workers with the in-office employees. SPARSH M2S redefines business telephony experience by offering one-touch access to intelligent call management features such as Conference, Comprehensive Call Handling, Global Directory Integration and Voice Mail.

  • Reduce Telephony Costs by Placing all Calls through GSM Network

  • Since the outbound calls were routed through GSM network, delay in communication was reduced. Improved connectivity between office employees and field employees automated the decision making process.

  • Smoothen Communication and Reduce Telephony Costs

  • Using IP telephony of VOIP network, InfodriveIndia saved telephony costs on every call made. Scalable system with minimum investment offered IP telephony features like Three-digit Calling, Conference, Call Transfer and Call Forking.

  • Third-party Integration to Send Bulk Messages 

  • Matrix IP PBX offers a platform where companies can integrate easily with the third-party software to fulfill their distinct requirements. InfodriveIndia used this facility and integrated third-party software with ETERNITY GE12S. With SMS server, SMS Gateway license and third party integration, InfodriveIndia sent bulk messages and improved their image in the market.

  • Delivered Mobility to the Field Workers

  • Mobile Softphone SPARSH M2S empowered field workers to access the PBX features right from their mobile devices. With features like Corporate Directory Integration and Dial by Name, field workers were able to connect with the office workers from any location and at any time. Furthermore, enhanced collaboration with Video Calling, Presence Sharing, Instant Messaging and Voice Mail features boosted employees’ efficiency.

  • Remote Management of Communication System with Web based GUI

  • With the Web based Remote Management feature, system can be managed by the IT administrator from any place through any device.

    Results:

  • Continuous Internal Communication Increased Employees’ Productivity
  • Sending Bulk Messages Improved Company’s Brand Value and Widened the Clientele
  • Seamless Connectivity through Corporate Directory Access and Instant Messaging Feature of SPARSH M2S – Mobile Softphone
  • Remote Support with Web based GUI Increased the Reach of IT Department
  • Minimized Upfront Cost as no License Required for Activation of Matrix SPARSH M2S – Mobile Softphone Application Reduction in Telephony Costs with IP enabled Matrix SPARSH M2S


  • View PDF

    394-GIDC
    Makarpura
    390 010
    Vadodara, Gujarat
    INDIA

    Follow:
    Facebook   Twitter   LinkedIn   YouTube   Blog   Pinterest
    MATRIX IP VIDEO SURVEILLANCE SOLUTION
    Product

    MATRIX IP VIDEO SURVEILLANCE SOLUTION

    VIDEO MANAGEMENT SYSTEM (SATATYA SAMAS)

    CMS (SATATYA CORE)

    HYBRID VIDEO RECORDERS (HVR)

    NETWORK VIDEO RECORDERS (NVR)

    IP CAMERAS

    MOBILE APPLICATIONS

    View product page

    MATRIX PEOPLE MOBILITY SOLUTION
    Product

    MATRIX PEOPLE MOBILITY SOLUTION

    TIME-ATTENDANCE

    ACCESS CONTROL

    VISITOR MANAGEMENT

    CAFETERIA MANAGEMENT

    EMPLOYEE SELF SERVICE PORTAL

    CONTRACT WORKERS MANAGEMENT

    View product page

    MATRIX TELECOM SOLUTIONS
    Product

    MATRIX TELECOM SOLUTIONS

    UNIFIED COMMUNICATIONS

    IP-PBX for SOHO, SMB and ENTERPRISE

    GATEWAYS

    CONVERGENCE

    USER TERMINALS

    View product page

    List your business for free

    Create a business listing on the UK's leading security and fire directory

    Get the IFSEC Global newsletter

    The latest security and fire news, trends and insights

    Close
    FOR MORE INFORMATION CONTACT MATRIX COMSEC PVT LTD
    * Oops!
    * Oops!
    * Oops!
    * Oops!
    * Oops!
    I have read, understood and consent to your Privacy Policy
    * sorry this is a required field
    MESSAGE SENT!

    Thanks for using IFSEC Global Directory,

    Your enquiry has been sent to the selected companies, they will be in contact shortly.