Italy based luxury hotel known for its high standard of services, trusts Matrix Hotel Integrated Telephony Solution for its communication needs

19 May 2017

Aqualux hotel is located in the elegant town of Bardolino, with 113 rooms and suites, 8 swimming pools, Spa and fitness center. Aqualux distinguishes itself as the most aesthetically appealing hotel offering all luxury and modern facilities.

Aqualux hotels utilized Matrix IP Phone Systems as hotel communication backbone. Aqualux enhanced guest experience with improved services and quality communications, leveraging the built-in hospitality features of Matrix systems.

Challenges:
With a reputation for quality services and memorable guest experience, Aqualux hotel was looking for an IP based solution to interconnect their PMS, Hotel Phones and DECT mobility stations. The hotel communication system had to offer latest technologies and services to automate routine operations and enable staff with mobility to quickly respond from anywhere. The hospitality solution should be scalable, open to integrate and lower CAPEX to meet future expansion needs.

Solution:
While working closely with the customer and local partner Intertel, Matrix delivered state-of-the-art hospitality solution. Matrix provided IP Telephony solution with Hotel IP-PBXs, Hotel Management Software, PMS Integration, Guest Room Phones, Operator Consoles, Voice Mail and IP-DECT integration for Staff Mobility.

“With Intertel’s strong history of providing hospitality solution to leading hotels in Italy and Matrix’s feature-rich IP based Hotel PBXs, it was easy to provide a complete communication solution to Aqualux hotel. Matrix’s IP based phone systems, round-the-clock support and ability to customize hospitality features as per hotel’s requirements were at the center of the successful hotel solution.” said Giuseppe Brizio, Intertel SRL, Italy- Matrix Partner

Results:
The results were evident. Matrix with its IP based hospitality PBX solution interconnected multi-vendor devices and technologies to offer integrated hotel solution. All hotel staff – concierge, housekeeping and operators are now ‘connected’ on-the-move. No guest requests are unattended or no call gets missed. Guests enjoy a highly personalized experience starting from the time they make reservation and extending throughout their stay.Guests get response on first ring itself, set alarms and personalized greetings from room phones. Front desk can see the room clean and reservation status, allocate guest privileges, and fetch telephony and minibar charges to PMS from centralized web interface.


"Hospitality industry is under constant pressure to offer both superior hospitality and technology experience to their leisure and business travelers. Matrix, with its cost-effective and reliable products enabled us to streamline communication processes, enhance guests’ experience and equipped our hotel staff to be productive and reachable from anywhere”- said Francesco Cirillo – General Manager Aqualux Hotel. 

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