Italy based luxury hotel known for its high standard of services, trusts Matrix Hotel Integrated Telephony Solution for its communication needs

19 May 2017

Aqualux hotel is located in the elegant town of Bardolino, with 113 rooms and suites, 8 swimming pools, Spa and fitness center. Aqualux distinguishes itself as the most aesthetically appealing hotel offering all luxury and modern facilities.

Aqualux hotels utilized Matrix IP Phone Systems as hotel communication backbone. Aqualux enhanced guest experience with improved services and quality communications, leveraging the built-in hospitality features of Matrix systems.

Challenges:
With a reputation for quality services and memorable guest experience, Aqualux hotel was looking for an IP based solution to interconnect their PMS, Hotel Phones and DECT mobility stations. The hotel communication system had to offer latest technologies and services to automate routine operations and enable staff with mobility to quickly respond from anywhere. The hospitality solution should be scalable, open to integrate and lower CAPEX to meet future expansion needs.

Solution:
While working closely with the customer and local partner Intertel, Matrix delivered state-of-the-art hospitality solution. Matrix provided IP Telephony solution with Hotel IP-PBXs, Hotel Management Software, PMS Integration, Guest Room Phones, Operator Consoles, Voice Mail and IP-DECT integration for Staff Mobility.

With Intertel’s strong history of providing hospitality solution to leading hotels in Italy and Matrix’s feature-rich IP based Hotel PBXs, it was easy to provide a complete communication solution to Aqualux hotel. Matrix’s IP based phone systems, round-the-clock support and ability to customize hospitality features as per hotel’s requirements were at the center of the successful hotel solution.” said Giuseppe Brizio, Intertel SRL, Italy- Matrix Partner

Results:
The results were evident. Matrix with its IP based hospitality PBX solution interconnected multi-vendor devices and technologies to offer integrated hotel solution. All hotel staff – concierge, housekeeping and operators are now ‘connected’ on-the-move. No guest requests are unattended or no call gets missed. Guests enjoy a highly personalized experience starting from the time they make reservation and extending throughout their stay.Guests get response on first ring itself, set alarms and personalized greetings from room phones. Front desk can see the room clean and reservation status, allocate guest privileges, and fetch telephony and minibar charges to PMS from centralized web interface.


"Hospitality industry is under constant pressure to offer both superior hospitality and technology experience to their leisure and business travelers. Matrix, with its cost-effective and reliable products enabled us to streamline communication processes, enhance guests’ experience and equipped our hotel staff to be productive and reachable from anywhere”- said Francesco Cirillo – General Manager Aqualux Hotel. 

View PDF

394-GIDC
Makarpura
390 010
Vadodara, Gujarat
INDIA

MATRIX provides reliable communication backbone to INDIA INFOLINE (IIFL).  simplifies call management. reduces telecom cost.
Product News

MATRIX provides reliable communication backbone to INDIA INFOLINE (IIFL). simplifies call management. reduces telecom cost.

A leading group of BFSI industry having a large retail focused model, servicing over 2 million customers, including several lacs of customers for mutual funds, insurance and consumer credit required a communication solution to support its simultaneous ...

Read more

Reserve Bank of India maintains a healthy economy,  enhances productivity with the communication backbone provided by Matrix
Product News

Reserve Bank of India maintains a healthy economy, enhances productivity with the communication backbone provided by Matrix

Bharatiya Reserve Bank Note Mudran Private Limited (BRBNMPL) is one of the subsidiaries and prints currency notes for Reserve Bank of India. BRBNPL was established by RBI for production of bank notes in India to bridge the gap between the supply and de...

Read more

Apollo Hospitals opted for Matrix to Drive Communication between its Two Branch Locations over IP . Reduces Communication Cost by 45%.
Product News

Apollo Hospitals opted for Matrix to Drive Communication between its Two Branch Locations over IP . Reduces Communication Cost by 45%.

Apollo Hospitals a forerunner of integrated healthcare in Asia, as well as globally has forged a legacy of excellence in Indian healthcare. Its presence encompasses over 10,000 beds over 51 hospitals, more than 1500 pharmacies and over 100 diagnostic c...

Read more

Matrix offers a robust, flexible and efficient communication solution to Glenmark Pharma
Product News

Matrix offers a robust, flexible and efficient communication solution to Glenmark Pharma

Glenmark Pharmaceuticals is a research-driven company with presence over 80 countries. The company aims to emerge as a leading integrated research– based global pharmaceutical company. The company has a significant presence in branded generics markets ...

Read more

Matrix IP based building Intercom solution reduces 40% cabling cost for a Kolkata based real estate group
Product News

Matrix IP based building Intercom solution reduces 40% cabling cost for a Kolkata based real estate group

Binayak group is a leading Real Estate Corporate House providing a wide range of residential and commercial projects from the leading developers. For an upcoming residential project where Binayak had to connect multiple towers, they wanted an IP b...

Read more

The Cement Giant trusted on Matrix for their Concrete Communication Backbone
Product News

The Cement Giant trusted on Matrix for their Concrete Communication Backbone

The End-user is leading brand of  building  material  and  is involved in manufacturing and marketing of Ordinary Portland Cement,  Portland  Blast  Furnace  Slag  Cement,  Portland Pozzalana Cement and...

Read more

TV18 broadcbasting group trusts Matrix ETERNITY IP -PBX to efficiently manage high call traffic.
Product News

TV18 broadcbasting group trusts Matrix ETERNITY IP -PBX to efficiently manage high call traffic.

TV18 is a television broadcasting group offering media services and operates various channels for Indian viewers. The customer was looking for a reliable and robust Communication backbone to seamlessly handle its high call traffic.The broadcaster opted...

Read more

OTPCL powers the State with Matrix IP-PBX Platform, integrated three units for seamless connectivity
Product News

OTPCL powers the State with Matrix IP-PBX Platform, integrated three units for seamless connectivity

ONGC Tripura Power Company Ltd. (OTPCL) is an Energy Utility Plant owned by Oil and Natural Gas Corporation (ONGC). They built the plant with an aim of propelling the economic development of North Eastern regions.

The company w...

Read more

Matrix helped InfodriveIndia optimize business opportunities with cutting-edge Telecom solutions
Product News

Matrix helped InfodriveIndia optimize business opportunities with cutting-edge Telecom solutions

InfodriveIndia collects 20 million import and export transactions from Indian ports every month. Customized reports are sent to companies helping them monitor their operations.

To spread word about their business, the company needed to send bu...

Read more

Domino's Promise of Delivering Pizzas within 30 Minutes, Backed by a Strong Support of Matrix IP Telephony Solution. Reduces Communication Cost by 70%.
Product News

Domino's Promise of Delivering Pizzas within 30 Minutes, Backed by a Strong Support of Matrix IP Telephony Solution. Reduces Communication Cost by 70%.

Read more

Matrix Enhances its Unified Communications Portfolio with the Release of SARVAM UCS ENT
Product News

Matrix Enhances its Unified Communications Portfolio with the Release of SARVAM UCS ENT

Read more

List your business for free

Create a business listing on the UK's leading security and fire directory

Get the IFSEC Global newsletter

The latest security and fire news, trends and insights