How Sodexo addressed COVID-19 challenges with Proxyclick

5 Apr 2022

Sodexo initially relied on Proxyclick to securely manage global visitor flows, but when COVID-19 hit, they needed to quickly rethink their processes. That’s where features such as visitor screening questionnaires, and the ability to adapt visitor guidelines to local regulations, helped Sodexo keep its people safe and secure.

 

When thinking about quality of life, we’re likely to picture some of the services provided by Sodexo, a multinational food services and facilities management corporation.

Sodexo is one of the world’s largest employers. Their team of approximately half a million staff plays a front-line role in keeping facilities clean and operational around the world while ensuring that their staff & guests are well looked after in the process.  

With such a scale, you can imagine the level of automation and site-by-site flexibility required to serve a brand like Sodexo. When Sodexo went to market for a visitor management system (VMS), it was important to select one that could not only be adapted to enough languages (30+) to serve their 60 country footprint but also that was:

intuitive to new users, with a clear and straightforward set-up processreadily available support to troubleshoot issues, andcomplete with a customizable frameworkAnd as Sodexo sought to be a proactive leader in combating the COVID-19 pandemic worldwide, they also needed a digital VMS that could help support their duty of care to employees, visitors, and customers by reinforcing workplace safety.
For Sodexo, Proxyclick’s visitor management system supports a host of features that enable better protection and limit COVID-19 health risks for staff and visitors.

Before any visit, country, state, or city-specific health and safety information can be shared with a client via an invitation email. This email can include relevant instructions that a visitor may need to know in advance; for instance, Sodexo informs visitors that they will undergo a temperature screening upon arrival. (This could also include instructions to wear a mask, or to maintain six feet of separation.)
Upon arrival, the check-in process serves not only to alert staff that a visitor has arrived but also to raise accountability and awareness about possible risks. Instead of simply requiring visitors to take a COVID-19 questionnaire, as many businesses are currently doing, Sodexo has combined the standard COVID-19 survey with their check-in process on Proxyclick, so that all responses (including temperature checks) are captured in the system. 

The check-in process also includes conditional questions, such as whether or not a visitor has traveled outside of the country in the last 14 days or has flu-like symptoms. If the visitor’s answers reveal a risk of infection, he or she may be denied access to the premises. 

Visitors’ email addresses and phone numbers are collected through the VMS; this allows not only constant availability of contact information outside the office but also easy retrieval of information by health authorities to perform contact tracing in the event that a visitor was exposed to the virus on the premises.

To help with data privacy regulation compliance, Proxyclick has an automatic data deletion feature that ensures sensitive data is not held for longer than necessary. 

At the moment of adoption, visitors went through three levels of safety procedures facilitated by Proxyclick: signing the agreement, receiving safety instructions before coming on-site, and answering the questions in the “health quiz” before coming into contact with people in the workplace. 

When welcoming visitors in the post-pandemic world, the company can take advantage of Proxyclick’s Touchless Check-In features. Using a remote registration process, sending visitors’ questionnaires in advance of a visit will help organizations screen individuals before they come on-site and potentially expose employees to the virus.

It may also opt to have visitors scan QR codes directly at front desk tablets so that no physical interface is necessary upon check-in - a true “touchless” entry. All of these solutions will strengthen safety and lower health risks for those returning to offices or facilities.

Proxyclick’s cloud-based technology fulfills a paradoxical role of delivering a system of visitor management that is truly global, serving people millions of people around the world, while at the same time providing a welcome that is truly personal, curated to an individual’s location, language, and health and safety needs.