C-TEC’s new Surveyor2 software a hit at top care home

15 Sep 2020

C-TEC’s powerful new Quantec Surveyor2 Cloud-based data management software has been installed at Croft House Care Home in Yorkshire.

With its capacity to generate reports on busiest shifts, call response times, most frequently visited rooms and more, the owners and managers of the facility, Victoria and Giles Bateman say that Surveyor2 has revolutionised operations at their family-run residential care home, recently rated outstanding in care by the Care Quality Commission (CQC).

Said Victoria Bateman: “Providing outstanding care is fundamental to our core values and we are constantly asking for feedback from our residents. One area we identified as being vital to our residents feeling safe in their environment is their use of our Quantec addressable call system. The ability to make a call to a carer for help and be responded to in a timely fashion is very important to them and therefore very important to us too.”

“Since Surveyor2 was installed, we’ve been able to monitor and analyse the use of our call system on a daily, weekly and monthly basis. We can print a variety of reports, covering different time periods, so we can see which of our 29 residents are calling, at what times of the day and, most importantly, our response times to those calls. We can also see, via the user dashboard, all live call system activity so we are aware of any potential issues before they become a problem.”

“Minimum and maximum response times have been set for each type of call, via the KPI (Key Performance Indicator) settings facility, to allow us to pinpoint where we need extra staff at busy times or identify areas where further training is required. We can also see which residents require more time, again allowing us to plan and allocate staff in the most effective way. Reports highlighting how often individual residents call has helped us identify times when they feel more anxious and we have been able to address those concerns.”

A secure Cloud-based system, Surveyor2 also allows email notifications to be sent to Croft House’s management team so they can monitor response times when not on site. As the system has remote access capabilities and displays ‘real-time’, call, reset and room occupancy information, the senior member of staff on shift can view the status of all current calls and respond accordingly if a call is taking too long to be answered.

Said Giles Bateman: “Our staff are all aware that we monitor response times and that they are accountable for their actions. Teams and different shifts are rewarded for excellent response times and areas of improvement recognised. Overall the system allows us to feel confident that our residents are receiving timely help when they ask for it.”

Said Kelly Flaherty, Deputy Manager at the home: “Surveyor2 has proved invaluable to us in reassuring patients, their relatives and regulatory authorities that we are delivering the highest standards of care and, during future inspections, will provide vital evidence that we are responsive, effective and caring, that all our residents are safe and that our facility is extremely well led and organised.”

Surveyor2 is designed to work with Quantec, C-TEC’s powerful yet easy-to-use addressable call system. With its flexible call routing, multiple call levels and laptop programmable systems controller, the system can be tailored to suit the exact operational needs of any building.

 

Challenge Way
Martland Park
WN5 0LD
Wigan, Lancashire
United Kingdom

C-TEC’s Hush Pro domestic fire system raising the grade at Oxygen Towers
Product News

C-TEC’s Hush Pro domestic fire system raising the grade at Oxygen Towers

C-TEC’s revolutionary Hush Pro BS 5839-6 Grade C domestic fire detection and alarm system has been chosen for three iconic tower block developments in Manchester.

Read more

C-TEC’s Hush ActiV domestic fire systems selected for MoD facility
Product News

C-TEC’s Hush ActiV domestic fire systems selected for MoD facility

C-TEC’s new Hush ActiV BS 5839-6 Grade C domestic fire alarm systems are providing top-grade fire protection at several Ministry of Defence-managed residential properties in North Wales.

Read more

C-TEC’s CAST and Hush Pro systems specified at mixed-use site
Product News

C-TEC’s CAST and Hush Pro systems specified at mixed-use site

C-TEC’s revolutionary CAST and Hush Pro fire alarm systems are safeguarding a charming cluster of commercial and residential properties in Llangollen, Wales.

Read more

New 16-line controller for C-TEC’s SigTEL system
Product News

New 16-line controller for C-TEC’s SigTEL system

C-TEC’s new 16-line SigTEL disabled refuge master controller is now available.

Read more

C-TEC’s CAST fire alarm system specified at business complex
Product News

C-TEC’s CAST fire alarm system specified at business complex

C-TEC’s revolutionary CAST XFP addressable fire alarm system is protecting a refurbished retail development in West Yorkshire.

 

Read more

C-TEC’s ZFP makes the grade at Sunbury Manor
Product News

C-TEC’s ZFP makes the grade at Sunbury Manor

A powerful network of C-TEC’s ZFP addressable fire panels is safeguarding Sunbury Manor School in Middlesex.

Read more

C-TEC's new Hush ActiV BS 5839-6 Grade C domestic fire kit
Product News

C-TEC's new Hush ActiV BS 5839-6 Grade C domestic fire kit

Hush ActiV, C-TEC’s innovative new BS 5839-6 Grade C domestic fire alarm kit, is now available. 

Read more

C-TEC’s ZFP fire system specified to safeguard super storage facility
Product News

C-TEC’s ZFP fire system specified to safeguard super storage facility

C-TEC’s innovative ZFP addressable fire alarm system is protecting Big Padlock Wrexham, a high-tech self-storage facility in Wales.

Read more

C-TEC's new EVAC-ALERT evacuation alert system
Product News

C-TEC's new EVAC-ALERT evacuation alert system

C-TEC's new Evacuation Alert System, EVAC-ALERT, is now available

Read more

C-TEC Safeguards Award-Winning Care Home
Product News

C-TEC Safeguards Award-Winning Care Home

Northern Ireland’s first ‘lifestyle inspired’ care home is being protected by C-TEC’s innovative life-safety systems.

Read more

New UK Sales Manager
Product News

New UK Sales Manager

Brian Foster has been promoted to the newly-created role of UK Sales Manager.


Read more

C-TEC Strengthens Sales Team
Product News

C-TEC Strengthens Sales Team

Leading life-safety systems manufacturer, C-TEC, has restructured its UK sales team to facilitate further growth and expansion.

Read more

C-TEC to Sponsor Tall Building Conference at Firex
Product News

C-TEC to Sponsor Tall Building Conference at Firex

C-TEC is sponsoring the 5th International Tall Building Fire Safety Conference.

Billed as a must-attend event for anyone involved in designing, managing fire risk or firefighting in tall buildings, the 3-day conference will take place at London’s ExCeL alongside Firex (19-21 June).

Said Andy Green, C-TEC’s Marketing Manager: “As a leading manufacturer of world-class life-safety systems, we are well-qualified to sponsor the Tall Building Conference. Delegates will be invited to a networking lunch on our stand on Wednesday to see live demonstrations of Hush2, the latest version of C-TEC’s revolutionary hush button fire alarm solution for flats, apartments, HMOs and other domestic dwellings.”

C-TEC will also be showcasing CAST, its powerful new own-protocol fire detection and alarm system. Created to meet demand for powerful yet cost-effective addressable fire systems, CAST panels are designed to integrate seamlessly with an extensive range of C-TEC-manufactured fire detectors, sounders, call points and interfaces.

Other innovations to look out for include the company’s high-performance range of EN54-23 certified visual alarm devices and an advanced range of hybrid digital power supplies.

Read more

C-TEC Powers Up Paradise Island!
Product News

C-TEC Powers Up Paradise Island!

C-TEC’s power supplies specified at luxury Maldives resort

Read more

C-TEC Launches Free CPD Events
Product News

C-TEC Launches Free CPD Events

Leading life-safety systems manufacturer, C-TEC, has announced dates for a new series of free CPD-certified training events.

Read more

C-TEC Inspires the Next Generation!
Product News

C-TEC Inspires the Next Generation!

C-TEC teams up with the Institution of Engineering and Technology (IET)

Read more

List your business for free

Create a business listing on the UK's leading security and fire directory

Get the IFSEC Global newsletter

The latest security and fire news, trends and insights

Close
FOR MORE INFORMATION CONTACT C-TEC (COMPUTIONICS) LTD
* Oops!
* Oops!
* Oops!
* Oops!
* Oops!
I have read, understood and consent to your Privacy Policy
* sorry this is a required field
MESSAGE SENT!

Thanks for using IFSEC Global Directory,

Your enquiry has been sent to the selected companies, they will be in contact shortly.