23 Mar 2022
Asolvi has brought about a digital
transformation at Cryptex Security, a London-based specialist in home and
business security systems. This has not just enabled the company to go
paperless, reduce admin staff and acquire a competing business. It’s also let
co-founder and finance director Ian Zeff fulfill a lifelong dream to live and
work abroad.
Cryptex
specialises in harnessing the power of the Internet of Things (IoT) to make
people and buildings safer. Its intruder alarms, access control and CCTV
systems are embedded with sensors and software that enable them to interact
with each other via the internet and are capable of being controlled by
computer or smartphone. This provides occupiers with more extensive and
comprehensive security as well as greater ease and flexibility in how they use
it.
Maintenance in this industry is more
important than in any other because of the disastrous implications of a
security system going down. IoT technology is vulnerable to cyber threats as
well as physical threats, which is why the maintenance of smart security
systems has to be intensive and meticulous. It also means that providers need a
foolproof maintenance management system to ensure not just that nothing falls
through the cracks, but that there are no cracks.
Cryptex
operates rigorous preventative and corrective maintenance programmes on all
security assets, both on-site and, leveraging its IoT capabilities, remotely.
Since April 2016, all of these programmes have been managed through Tesseract —
Asolvi’s pan-industry solution, suitable for field service businesses of all
types — which Cryptex chose over several market-specific options.
Going Paperless
One of
the reasons Cryptex chose Asolvi was because it wanted to automate its service
processes, including workforce management and invoicing, and go paperless. “The
efficiency gains we’ve made since implementing Tesseract are radical,” says Ian
Zeff. “We’re now completely paperless. Our printing and postage costs are zero.
And being in the security industry, we used to have to do huge amounts of
shredding. Now we do none. The fact that there’s no wastage has made Cryptex
much greener.”
The
elimination of paperwork also enabled Cryptex to swap an administrative staff
member for a new engineer. “Thanks to Tesseract, we no longer needed a junior
administrator doing filing, printing, posting etc. This meant we could employ
another field engineer in their place. And engineers are our bread and butter.
The work they do is our business. So having an extra engineer on our books is
enabling us to do more work and bring in additional revenue.”
The Power To
Scale Up
Tesseract
has given Cryptex the power to grow, something that its old, manual,
paper-driven service management system would have made too difficult. It’s
partly because the efficiency gains that come with Tesseract cut out a lot of
administrative red tape when taking on new customers, contracts and workers.
It’s also because of how easy it is to input new data and users into the
Tesseract system.
“In
May 2018, we purchased a local competitor, Henry Gates Security Services,” says
Ian. “Tesseract gave us the power to make this acquisition, because of how easy
it was to input data and users and get visibility of the new company straight
away. We were able to take on nearly 700 new contracts instantly. The
integration process was a breeze.”
A More Enjoyable
Work Life
Since
implementing Tesseract, the most exciting change for Ian personally is that
he’s moved abroad and performs all his management responsibilities remotely.
“My
favourite thing about working with Asolvi is that they’ve helped me emigrate!”
he says. “It was always a dream of mine to move to Israel. Now I can be in the
office without physically being in the office. The fact that our data is in the
cloud, our processes are automated and everyone’s connected via a central point
has made that possible.”
The
rest of the people at Cryptex are also experiencing radically improved working
conditions. Ian explains, “Our staff no longer have to get up and walk to a
cabinet, check a file, find that something’s missing and have to look for it,
wait for things to print, deal with printer jams, stick things in the post,
lick envelopes. Now each person is at his or her desk driving the business
forwards with a few clicks of the mouse. And our engineers are happier too.
They loathed paperwork and having to lug around files. Now they have everything
they need on their phones and it means we’re not chasing them for forms and
timesheets.”
Ian
continues, “The way Tesseract has changed our service operation is nothing
short of the digital transformation that everyone in the industry is talking
about. The automation, the mobility and the seamless lines of communication
between us all — it’s exactly what digital transformation is all about.”
Automated Scheduling For
Customers
A new
development at Cryptex is about to make its people’s lives even easier. The
company will soon adopt the Tesseract customer service portal, which gives
customers direct access to the Tesseract system. They will be able to log
incidents, monitor progress and escalation, and run reports. They will also be
able to use Tesseract’s automated scheduling functionality to book appointments
directly through the portal. This is a new feature and something that many
field service management software providers don’t offer.
Ian
explains, “Now that we’ve got the bug for automation and making everything run
faster and slicker, we wanted to foster a culture of customers booking their
own service visits. At the moment we have to tell customers when maintenance is
due and book the visits ourselves. With the new functionality, when
maintenances become due, customers will receive an automated email telling them
to book their appointment through the portal or call the office, in that order.
This will save even more time for our office staff and give customers more
control over their service needs.”
Forward-Thinking
Development
Asolvi
is committed to strengthening and adding to its solutions in an effort to make
field service operations, particularly those of SMEs, faster and smarter. Ian
says, “What I like about working with Asolvi is that they’re looking to drive
their business forwards and continually refine what they offer. This can only
be a good thing for customers.”
Asolvi UK Limited
Website
Email Us
T: +44 (0)1494 465066
Swan House
Peregrine Business Park
Gomm Road
HP13 7DL
High Wycombe
United Kingdom
Asolvi UK Limited will be exhibiting on Stand IF2400 at IFSEC International 2022, 16 - 18 May 2023, ExCeL, London, UK
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