3 Jun 2014
International apparel brand SuperGroup has turned to Axis Communications, the global leader in network video, to replace its legacy, outmoded surveillance system in order to improve safety and security across its European store network.
Founded in 1985, SuperGroup has developed to design and sell a wide range of premium mens and womens clothing under its flagship brand, Superdry. With over 100 UK and European standalone stores and over a further 250 UK and international concessions, franchised and licensed stores, it required a modern, feature-rich surveillance system that was simple, scalable and aesthetically pleasing.
Scott Brothers, retail business development manager for northern Europe, Axis Communications explained: SuperGroup had a very specific set of requirements. From a security perspective, it needed a state-of-the-art surveillance system that would provide greater coverage of the shop floor and high-risk areas, it also needed high-definition image quality and network video capability for better identification of offenders.
However, any system had to be inconspicuous and aesthetically pleasing to the strict design and layout of the stores that is governed by the brand.
Darren Conway, health and safety and loss prevention manager at SuperGroup added: We have a very specific aesthetic in all our stores, characterised by dynamic, low-level lighting, reflective surfaces and LED signage; weve found that a lot of cameras lose image detail in these conditions.
Working closely with video management software and network video recording specialist, Wavestore, Axis was able to design a custom surveillance solution which met all of SuperGroups requirements and fitted in perfectly with its unique store design. AXIS M30 and AXIS P33 series ultra-compact fixed dome cameras were chosen for the SuperGroup UK installation due to their crystal-clear picture quality and broad field of view, utilising Axis unique Corridor Format display.
Darren continued: With our old system, we had to flood each store with around 30 analogue cameras. In such a confined space, they really detracted from the look of the store fit-out and we still had an unacceptable number of blind spots. With Axis cameras weve now reduced the number of cameras in our stores to between six and 12 which cover the entire store in perfect HDTV quality.
Not only have we been able to reduce the camera count at each store by between 60 to 80%, feedback from our store managers has been fantastic with incident identification now up to 100%.
The installation has been so successful that Axis and Wavestore are currently trialling further integrations in SuperGroups UK stores, such as a system to automatically notify nearby staff when a customer enters the fitting room area.
Scott continued: The SuperGroup partnership is yet another example of how Axis is being specified by some of the UKs leading brands to deliver cutting-edge solutions to improve security and the wider customer experience.
We are increasingly working with large retailers who are keen to sweat their assets and maximise the potential from a state-of-the-art network video systems. Using smart analytics to complement the surveillance system and for more than just loss prevention and security, can really deliver a measurable return on investment. Retailers are really embracing the business benefits of using network video in other areas such as marketing, visual merchandising and retail operations.
Justin Wheatley, director of engineering at Wavestore said: This was a great project to work on and provided us with an opportunity to work in harmony with Axis to deliver the best solution for the client. We know that we can always rely on Axis cameras to deliver excellent quality images and offer real value.
Following the successful installations in six of SuperGroups UK stores, there are plans to install the new system in another 30 stores over the coming year. Darren concluded: Weve been very impressed with the system so far and are about to trial some more advanced functionality when we install the system into our next new store opening.
Whenever weve presented Axis and Wavestore with a problem, theyve come back with an almost immediate solution. At every stage of the installation, Axis support and customer service has been second to none.
Axis Communications (UK Ltd)
Website
T: 01582 283760
1 Capability Green
LU1 3LU
Luton, Bedfordshire
United Kingdom
Axis offers intelligent security solutions that enable a smarter, safer world. As the market leaderin network video, Axis is driving the industry by continually launching innovative networkproducts based on an open platform - delivering high value to customers through a globalpartner network. Axis has long-term relationships with partners and provides them withknowledge and ground-breaking network products in existing and new markets.
“ Being able to view the footage on our phones in real time and flick between the different cameras in the café is great. We can zoom in on different areas and slow down or speed up the playback.” Jaya Da Costa, Owner of the Pause Cat Café.
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