Apollo Hospitals opted for Matrix to Drive Communication between its Two Branch Locations over IP . Reduces Communication Cost by 45%.

19 May 2017

Apollo Hospitals a forerunner of integrated healthcare in Asia, as well as globally has forged a legacy of excellence in Indian healthcare. Its presence encompasses over 10,000 beds over 51 hospitals, more than 1500 pharmacies and over 100 diagnostic clinics. They wanted an optimized solution to connect their Bannerghatta Headquarter, Bengaluru to Jayanagar hospital, Bengaluru with migrating their communication towards IP enabled infrastructure.

Challenges 

· Establish seamless connectivity between Bannerghatta headquarter and Jayanagar hospital

Reduce communication cost

Right Technology Mix to meet current and future needs

Reliable after sales support

The existing client setup included a phone system that lacked their feature wish list and did not turn up to be cost effective solution for the Hospital communication. On analyzing the complete scenario, the client was skeptical about the solution that can deliver IP enabled services with minimum communication infrastructure changes at least cost.

Solution

  • IP enabled Phone Systems up to 1500 users at Headquarters
  • Connectivity to other location over IP networking
  • PRI and GSM connectivity for outbound calls
  • Matrix Digital phones at user’s end
The solution offered by Matrix included ETERNITY LE - IP Phone System up to 1500 user capacity at headquarters and previously installed ETERNITY ME at Jayanagar hospital interconnected over SIP networking. Matrix systems were easily deployed over IP at the customer location. Matrix IP Phone System drastically reduced their Phone system billing to 45% of the existing.

Along with digital phones, Matrix Phone Systems extended ISDN PRI, VoIP and GSM connectivity for cost effective regional calling.

Matrix solution even fulfilled their specific feature requirement:

1.Specific Trunk should be Allotted to each group of Users Formed.

2. The outbound calls that are unanswered shall return to the same trunk from which the call was initiated.

Understanding the need to unify the staff and doctors across both locations, closed user group (CUG) feature configured in Matrix systems at each location allowed them to reach any co-worker just by dialing 4-digit short codes. Also for desk phones they just had to dial the extension number. This provided dialing flexibility to the customer.

Matrix IP Phone Systems proved to be a perfect blend of technology and cost effective solution to Apollo.

View PDF

394-GIDC
Makarpura
390 010
Vadodara, Gujarat
INDIA

Italy based luxury hotel known for its high standard of services, trusts Matrix Hotel Integrated Telephony Solution for its communication needs
Product News

Italy based luxury hotel known for its high standard of services, trusts Matrix Hotel Integrated Telephony Solution for its communication needs

Aqualux hotel is located in the elegant town of Bardolino, with 113 rooms and suites, 8 swimming pools, Spa and fitness center. Aqualux distinguishes itself as the most aesthetically appealing hotel offering all luxury and modern facilities.

...

Read more

MATRIX provides reliable communication backbone to INDIA INFOLINE (IIFL).  simplifies call management. reduces telecom cost.
Product News

MATRIX provides reliable communication backbone to INDIA INFOLINE (IIFL). simplifies call management. reduces telecom cost.

A leading group of BFSI industry having a large retail focused model, servicing over 2 million customers, including several lacs of customers for mutual funds, insurance and consumer credit required a communication solution to support its simultaneous ...

Read more

Reserve Bank of India maintains a healthy economy,  enhances productivity with the communication backbone provided by Matrix
Product News

Reserve Bank of India maintains a healthy economy, enhances productivity with the communication backbone provided by Matrix

Bharatiya Reserve Bank Note Mudran Private Limited (BRBNMPL) is one of the subsidiaries and prints currency notes for Reserve Bank of India. BRBNPL was established by RBI for production of bank notes in India to bridge the gap between the supply and de...

Read more

Matrix offers a robust, flexible and efficient communication solution to Glenmark Pharma
Product News

Matrix offers a robust, flexible and efficient communication solution to Glenmark Pharma

Glenmark Pharmaceuticals is a research-driven company with presence over 80 countries. The company aims to emerge as a leading integrated research– based global pharmaceutical company. The company has a significant presence in branded generics markets ...

Read more

Matrix IP based building Intercom solution reduces 40% cabling cost for a Kolkata based real estate group
Product News

Matrix IP based building Intercom solution reduces 40% cabling cost for a Kolkata based real estate group

Binayak group is a leading Real Estate Corporate House providing a wide range of residential and commercial projects from the leading developers. For an upcoming residential project where Binayak had to connect multiple towers, they wanted an IP b...

Read more

The Cement Giant trusted on Matrix for their Concrete Communication Backbone
Product News

The Cement Giant trusted on Matrix for their Concrete Communication Backbone

The End-user is leading brand of  building  material  and  is involved in manufacturing and marketing of Ordinary Portland Cement,  Portland  Blast  Furnace  Slag  Cement,  Portland Pozzalana Cement and...

Read more

TV18 broadcbasting group trusts Matrix ETERNITY IP -PBX to efficiently manage high call traffic.
Product News

TV18 broadcbasting group trusts Matrix ETERNITY IP -PBX to efficiently manage high call traffic.

TV18 is a television broadcasting group offering media services and operates various channels for Indian viewers. The customer was looking for a reliable and robust Communication backbone to seamlessly handle its high call traffic.The broadcaster opted...

Read more

OTPCL powers the State with Matrix IP-PBX Platform, integrated three units for seamless connectivity
Product News

OTPCL powers the State with Matrix IP-PBX Platform, integrated three units for seamless connectivity

ONGC Tripura Power Company Ltd. (OTPCL) is an Energy Utility Plant owned by Oil and Natural Gas Corporation (ONGC). They built the plant with an aim of propelling the economic development of North Eastern regions.

The company w...

Read more

Matrix helped InfodriveIndia optimize business opportunities with cutting-edge Telecom solutions
Product News

Matrix helped InfodriveIndia optimize business opportunities with cutting-edge Telecom solutions

InfodriveIndia collects 20 million import and export transactions from Indian ports every month. Customized reports are sent to companies helping them monitor their operations.

To spread word about their business, the company needed to send bu...

Read more

Domino's Promise of Delivering Pizzas within 30 Minutes, Backed by a Strong Support of Matrix IP Telephony Solution. Reduces Communication Cost by 70%.
Product News

Domino's Promise of Delivering Pizzas within 30 Minutes, Backed by a Strong Support of Matrix IP Telephony Solution. Reduces Communication Cost by 70%.

Read more

Matrix Enhances its Unified Communications Portfolio with the Release of SARVAM UCS ENT
Product News

Matrix Enhances its Unified Communications Portfolio with the Release of SARVAM UCS ENT

Read more

List your business for free

Create a business listing on the UK's leading security and fire directory

Get the IFSEC Global newsletter

The latest security and fire news, trends and insights